Support
Contact us
A question, a problem or an idea? Write to info@webmed.be, mentioning your phone model and the app version.
Frequently asked questions
How do I get an account?
Accounts are created by your farm administrator, who gives you your sign-in address and a
password, which you can then change in the app.
I forgot my password.
Write to the address in the Contact us section from your account's
email address.
I lost my phone.
Change your password from another device where you are signed in (app or
website): the change closes all your sessions and your phones stop receiving alerts.
I do not receive alerts.
Check that BioFarmOS notifications are allowed in the phone settings, then sign out and sign
in again: the phone registers for notifications again.
The app shows "offline" or old data.
The app shows the last state received from the farm. If the on-site farm screen is off or has
no internet connection, data is no longer updated and your commands cannot be applied.
Is a command sent from the phone applied right away?
It travels to the farm over the internet: it is applied as soon as the farm screen receives it,
which requires the screen to be on and connected.
How do I delete my account?
Write to the address in the Contact us section or ask your farm administrator. See also the
privacy policy.